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Poundland

Poundland

www.poundland.co.uk
What is your customer experience with Poundland?

Poundland Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Poundland has 2.5 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.

  • 20% of users would likely recommend Poundland to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Money off items, Price.
    Cons: Bad behaviour, Dont get vouchers in post, I would never shop in the store again.

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Media from reviews

Poundland - Store is useless
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Top Poundland Reviews

Critical Review

"Lost property"

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Kept calling them but repeatedly got cut off. Obviously they did not want to take my call. Its a disgrace.

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Anonymous

Order received in terrible condition

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Milky bars broken/disinfectant leaking but contained in protective bad box open and items were battered

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User's recommendation: Excellent after service once they knew about my delivery they apologised and refunded me excellent customer service

Merly Hpq

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Verified Reviewer

Lost property

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Updated by user Aug 01, 2025

Tried calling 6 times but ended up being cut off.

Original review Jul 31, 2025

Kept calling them but repeatedly got cut off. Obviously they did not want to take my call. Its a disgrace.

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Margaretjoan P

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Verified Reviewer

Rubbish machines in =Poundland. Missing points

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I visit =Poundland in Sheffield mant times the last two times Iost points due to machine fault don't other using there machines it's not worth it there points are ending soon anyway I was told bye staff

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User's recommendation: Don't bother

Margaretjoan P

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Complaint

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I could not get my points on machine has machine was not. Working so disgusting lost many points due to this machine error

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User's recommendation: Get machines in order

ROBINBRADBY B

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Verified Reviewer
| map-marker Leamington Spa, England

EXCLUEDED FROM LEAMINGTON SPA STORE

Updated by user Aug 15, 2025

do not go in the pound shop at all avoid that shop

Updated by user Aug 03, 2025

VERY GOOD INDEED HOW IT WAS DEALT WITH

Original review Jul 31, 2025

Dear Poundland, I have been excluded from the Poundland store here in Leamington Spa for stating a humorous quotation from my Oxford Dictionary of Humorous Quotations. As today is the 31st of July, it's been a month I have been banned from the store, and they are trying to wreck the year 2025 for me.

So before we reach the 31st of December 2025, I expect to be let back into the store. From Robin.

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Loss:
$4
Cons:
  • Rubbish

Preferred solution: Apology

User's recommendation: ITS A VERY BAD SHOP

sue b Edi

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Verified Reviewer

Staff member seen buying drugs in uniform

I would like to complain about a member of staff you have working in Kettering, Northamptonshire, called Danielle Lilley. On a few accounts, I have seen her buying drugs in her work uniform. I do not think that is very appropriate.

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Preferred solution: sort there staff out

Shunda Hki

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Verified Reviewer

Why can I not change item if wrong from poundland

When I want to exchange an item it doesn't matter what it is they will not change it I find this very bad service

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User's recommendation: Make sure you don't want to exchange anything

Anonymous

No order number or nothing for plastic shed i ordered

i have order a plastic shed 15ft_8ft on 27 july at pounland What the money took from my bank account was company called Jinhong trade pte.ltd wanted to know if its fruad Or do they do delivery for poundland all got is order received but no order number I be very greatful if u can let know please

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User's recommendation: just don't use the its a scam don't trust any on line go store pay cash u no what u gettin

Resolved
Jovan Uua

Resolved: Complaint

Updated by user Jun 01, 2025

Not happy because the line was closed.

Original review May 31, 2025

I am not happy with one of your stores, in Roman Road , Bow E3. One of the staff member was rude to my relative who is showing signs of dementia.

She went to the store by accident to return a feather duster , which was not bought at the store .

The staff member of Asian origin in Asian attire with a black head scarf, had spoken rudely to her.

I support my sister because she needs help and support with shopping etc. she regularly shops at this store between 4-5 days a week.

Mrs Sophina Prestidge

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User's recommendation: Not a good experience

David M Erc

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Verified Buyer
|

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Verified Reviewer

Store is useless

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Poundland - Store is useless
Contains 1 confidential file for company representatives

I bought 200 pounds' worth of Steam cards today. They don't work.

I took them back to the store in Scunthorpe town centre. The staff there were so rude, they didn't even help to check them or look at them. The cards were activated through the till but didn't work when I tried them.

They said the cards were already used and not working properly. I'm not happy.

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Loss:
$200
Cons:
  • I would never shop in the store again

Preferred solution: Full refund

User's recommendation: Avoid poundland

Resolved
ZsaZsa C Gkn

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Verified Reviewer

Resolved: Refund request

Updated by user May 08, 2025

Company fixed the issue and I have been provided with apology. Emailed them to request cancellation of our order and full refund to avoid escalation complaints to head office.

Original review Apr 23, 2025

We have not received the delivery and DPD have advised they tried to deliver but we were not in.

This is now the second day they have not delivered the items and they HAVE NOT come to the property as we have been here for 2 days waiting for the delivery.

Refund in full requested as we travel back to Wales at the weekend and are therefore not in a position to have any other option.

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User's recommendation: Do Not Purchase ONLINE as DPD unreliable

Ngoc Dzl

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Verified Reviewer

I have been over charged for some solar lights they charged me twice for one set of lights

Updated by user May 22, 2025

Manager rang me to say to sort it out

Original review May 21, 2025

When to buy some solar lights bought 2 sets and was changed for 3 at £5 each which should of cost me £10 but I was charged £15 I didn't realise until I was on the bus home when I checked the receipt so they owe me £5 (k.obee)

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User's recommendation: Check your receipt

Ngoc Dzl

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Verified Reviewer

I have been over charged for some solar lights they charged me twice for one set of lights

I was over charged for solar lights I bought 2 sets and was changed for 3 which means you owe me £5 the woman on the till scanned one set twice (kimobee)

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User's recommendation: Always check your receipt

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Aliah Hwt

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Verified Reviewer

Hello there Can you please let me know when the...

Hello there Can you please let me know when the fish bowls are back in stock Thank you Elaine My email is ec70@***.com

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Anonymous
map-marker Bristol, Bristol

I would like to thank the manager

I would like to thank the manager of the Gloucester branch of Poundland the ladies name was ann she phoned me and asked me to go in to the shop and she would give me a refund or another set of lights she was very helpful and pleasant can't thank her anough k obee

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User's recommendation: Always check your receipt

Amarionna Lyr

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Verified Reviewer

I can't seem to buy a mobile scooter

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My bank has said they have stopped pay ment but 2000 some foreign currency has been taken out but my basket says its empty were do I stand now

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User's recommendation: Don't deal with cowboys

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